Snow School lessons, including Private Lessons, Group Lessons, and Group Lesson Packages, may be rescheduled or fully refunded up to 48 hours before the scheduled start time.
If you cancel or reschedule within 48 to 24 hours of the lesson start time, a 25% cancellation fee will apply. This fee will be either charged at the time of rescheduling or deducted from your refund.
No refunds or rescheduling are available for cancellations made within 24 hours of the lesson start time, regardless of the reason.
To cancel or reschedule your lesson, please contact our team at info@whakapapa.com.